Find the answer before opening a ticket.
Published answers for products, delivery, returns, orders and support at Fine Living Hub.
Products questions
How do I ask the store about a product?
Use this store's Support page and identify the product. Keeping the conversation in the recorded support flow makes follow-up clearer for both you and the store.
How do I buy a product from the store?
Open the product, review the description, price, availability and any required options, then add it to the Elite Mall cart and complete checkout. The order is confirmed only after the required payment confirmation is recorded.
Delivery questions
How are deliveries handled?
Orders are prepared with care and delivered within Mombasa and selected locations across Kenya. Delivery charges and estimated timelines are confirmed at checkout or before dispatch, depending on the destination. Customers are notified when their order is ready and when it has been dispatched
Can I collect my order from the store?
Collection is available only when this store and the order flow offer or confirm it. Use store support if a pickup option or location needs clarification.
Returns questions
What is the store's return policy?
We want you to be happy with your Fine Living Hub purchase. If an eligible item arrives damaged, defective or materially different from your order, please contact us promptly with your order details. Returns and exchanges are assessed in accordance with the applicable Elite Mall and merchant return terms. Items must be unused and returned with their original packaging unless the item was received defective.
What should I do if my item is damaged, incomplete or materially different from the listing?
Contact the store through recorded store support, include the order reference and explain the issue. Keep reasonable evidence such as photographs where it can help establish the condition of the item received.
Orders & receipts questions
Where do I see my order and receipt?
Use Elite Mall Purchase History with the phone number used during checkout, then open the relevant order or receipt.
What if I cannot resolve an issue with the store?
Keep the store correspondence and order reference, then open Elite Mall Support so the marketplace can review the recorded order and support history where appropriate.
