Published store terms
These store-specific terms work together with the Elite Mall marketplace policy and applicable law.
Seller responsibility
the store is responsible for keeping its product information, availability, pricing and fulfilment details materially accurate and for supplying the products sold under its store identity. Elite Mall provides the marketplace, payment, order and support infrastructure around the transaction.
Delivery and collection
Orders are prepared with care and delivered within Mombasa and selected locations across Kenya. Delivery charges and estimated timelines are confirmed at checkout or before dispatch, depending on the destination. Customers are notified when their order is ready and when it has been dispatched
Returns and issue resolution
We want you to be happy with your Fine Living Hub purchase. If an eligible item arrives damaged, defective or materially different from your order, please contact us promptly with your order details. Returns and exchanges are assessed in accordance with the applicable Elite Mall and merchant return terms. Items must be unused and returned with their original packaging unless the item was received defective.
Payments and confirmed orders
Use only the payment instructions presented through Elite Mall for the order. A payment prompt or pending transaction is not by itself a confirmed order. The store should fulfil an order once the platform records the required successful payment confirmation and the order enters the applicable fulfilment process.
Support and records
Use this store's Support page for product, delivery or return questions so the correspondence receives a traceable record. If a marketplace or transaction issue remains unresolved, the customer may also contact Elite Mall Support with the order or support reference.
